Pay your rent
Pay through the tenant portal from any device, see your payment history, and set up automatic payments so a month never slips past you.
Tenant resources
Pay rent, report a repair, or raise a complaint.
You rent from H20 Property Services, so this is the team that can actually do something about your building. Everything below is either online already or one call away.
The tenant portal is an external AppFolio site, separate from this website. It is where your account, your rent and your maintenance requests live.
Three things you can do here
Pick the one you need.
Each page explains what to send us, what happens next, and how to reach a person if it is urgent.
Request a repair
Send a maintenance request through the portal with the detail we need to fix it: what is wrong, where, and since when.
Raise a complaint
For anything the usual repair route has not settled — building conditions, how a request was handled, or a concern about a neighbour or a vendor.
Your account
The portal is where your tenancy lives online.
Rent, requests and records are all in the tenant portal. It is open at any hour, and it keeps a history you can look back at instead of trying to remember what was said on a phone call.
- Pay rent and see your historyEvery payment you have made, in one list.
- Set up automatic paymentsSo the due date stops being something to remember.
- Submit and track maintenanceSend the request, then follow what happens to it.
- Documents and announcementsNotices for your building, in one place.
AppFolio
Tenant portal
The portal runs on AppFolio, a separate system from this website, and it will ask you to sign in with the account H20 created for you.
Open the tenant portalCannot sign in, or never set up an account? Call or text the office — we will get you in. Portal help is not something you should have to solve alone.
Before you wait
Know which one is urgent.
Anything unsafe, or anything that leaves the apartment without heat, water or a working door, is a phone call — not a form.
Call the office now if there is no heat or hot water, no running water, a leak you cannot stop, a toilet that will not flush and cannot be shut off, a door or lock that will not secure, a smell of gas, or anything else that is unsafe. Outside office hours, leave a message on (347) 398-5510 and we will pick it up. If there is immediate danger, call 911.
Everything else can wait for the portal, and the portal is better for it: the request is written down, timestamped, and attached to your unit. We work through requests in the order they arrive and contact you to arrange access before a technician comes.
Talk to us
Three ways to reach a person.
Office hours are Monday to Friday, 9am – 5pm. Leave a message or send a text outside them and we will come back to you.
Ready when you are
Still not sure who to ask? Call us.
Tell us what is going on and we will point you at the right page or take it from there. If you are looking for an apartment rather than managing one, the application is online.