I cannot sign in
Call or text the office during business hours. Tell us your name and the building you live in. We can confirm the email address your account uses, and help you get back in.
Tenant resources
Pay your rent online.
Rent is paid through the tenant portal. You can pay from a phone or a computer, see everything you have paid, and set up automatic payments so the due date stops being a monthly worry.
The portal is an external AppFolio site. This website never takes a payment and never asks for card or bank details.
What you can do
One account, all of your rent.
Once you are signed in, the portal is the single place where your balance, your payments and your records live. If you would rather talk to someone, that is what the office line is for.
- Pay the amount dueYour balance for the month is shown in the portal, so there is no guessing what to send.
- See your payment historyEvery payment and charge, in date order — useful if you ever need to prove a payment.
- Set up automatic paymentsTurn them on once and the rent goes out without you thinking about it.
- Keep your details currentUpdate your phone number and email so notices actually reach you.
Getting started
First time in the portal
- Open the tenant portal and sign in with the email address H20 has on file for you.
- If you have never set up a password, use the portal's own sign-in help, or call the office and we will get you access.
- Check the amount due for the current month before you pay.
- Pay, then look for the confirmation in your payment history. A record in the portal is your receipt.
When something is off
What to send us, and what we will do.
Payments are the one thing you should never have to wonder about. Tell us and we will check it against the ledger with you.
My payment did not go through
Check the confirmation screen and your payment history first. If the portal does not show it, contact us with the date you tried, the amount, and any confirmation number, and we will look it up.
I paid but it still shows unpaid
Do not pay twice. Send us the date, the amount and the confirmation number, and we will reconcile it against the account before anything else happens.
I have a question about a charge
Ask us. Your lease sets the rent, the due date and any fees, and the portal shows what has been charged. If the two do not line up in your reading, we will go through it with you.
Stay safe
How H20 will never ask you to pay.
Never send money by gift card, wire transfer, or a payment app to someone who contacted you first. H20 will not contact you demanding an urgent payment, and we will not ask you for your card number, your bank login, or your full Social Security number by text or email. If someone does, hang up and call the office on (347) 398-5510 to check before you send anything.
If you cannot use the portal
Some tenants cannot use an online payment method — no bank account, no smartphone, or a card that will not work with the portal. That is a conversation, not a dead end. Call the office on (347) 398-5510 or email management@h20llc.com and we will tell you what payment arrangements are available for your building.
Proof that you paid
Your payment history in the portal is the record. If you need a written statement — for a voucher program, a court, or a benefits office — ask us and we will provide one.
Talk to us
Rent questions, answered by a person.
Office hours are Monday to Friday, 9am – 5pm. Include your building address and unit number so we can find your account quickly.
Ready when you are
Pay online, or call and we will help.
If you are not a tenant yet and you are looking for an apartment in the Bronx, the online application is the place to start.