Property management
Day-to-day running of the building: tenant relations, notices, lease administration, and someone who knows the building and answers for it.
For property owners
You keep the building. We take the phone calls.
H20 Property Services manages residential buildings in the Bronx: leasing, rent collection, maintenance coordination and the tenant communication that goes with all of it. You get an occupied, well-kept building and a clear record of what is happening in it.
What we do
The whole job, not just the collections.
One company handles the leasing, the money, the repairs and the calls, so an owner is not stitching four contractors together and chasing each of them.
Leasing and tenant placement
We advertise the unit, arrange the viewings, screen the applicants and get a signed lease — including applicants who pay with a housing voucher.
Maintenance coordination
Tenants submit requests through the portal. We triage them, deal with the trades, arrange access, and keep the history attached to the unit.
Rent collection and records
Rent is paid through the tenant portal, so collections and payment history are recorded rather than remembered. Owners see their own statements in the owner portal.
Why it is worth it
A vacant month costs more than a management fee.
The expensive problems in a small building are the ones that sit: a unit that stays empty because nobody showed it, a leak that becomes a ceiling, a tenant who stops paying because nobody noticed the first missed month.
- Someone whose job is the buildingTenants get a number to call and a portal to use, so small problems reach you as reports instead of surprises.
- Vacancies handled quicklyWe market units we manage, arrange access for viewings, and process applications against a consistent standard.
- Maintenance handled by trades we already useRoutine work gets batched and coordinated, which is where the real savings are in a walk-up.
- Records you can actually readTenants pay through the portal, and owners get statements and documents in their own portal, separate from the tenant side.
Owner portal
Statements and documents, anywhere.
Owners have their own portal, separate from the tenant side, for statements and the paperwork that goes with the building.
Open the owner portalNot set up on it yet? Ask us and we will arrange access when we take on the building.
How it starts
From first call to takeover, in four steps.
No pressure and no obligation: the first conversation is about whether management is the right answer for your building at all.
Tell us about the building
Where it is, how many units, what state it is in, and what is not working today. A form or a phone call is enough to start.
We look at it properly
We go through the units, the leases, the arrears and the outstanding repairs, and tell you what we would do first — including anything that needs money spending.
We agree the scope in writing
What we handle, what you keep, and what it costs, set out before anything changes hands. You decide with the numbers in front of you.
We take over the day-to-day
Tenants are told where to send requests and payments, portals are set up, and the building moves onto a routine instead of a scramble.
Start the conversation
Tell us about your building.
Send the details and we will come back to you. If you would rather talk it through first, the office line and the text line are both answered during office hours, Monday to Friday, 9am – 5pm.
Useful things to include: the address and neighbourhood, the number of units, whether they are rented or vacant, and the one thing you most want taken off your plate.
Questions
What owners ask us first.
What do you charge?
It depends on the building and on the scope you want us to take on, so we will not put a number on a page and then qualify it on the phone. Tell us about the building and we will set the terms out for you before you decide anything.
Where do you work?
Our service area is the Bronx, New York. If your building is outside the Bronx, call us and we will tell you honestly whether we are the right company for it.
Do you take tenants with housing vouchers?
Yes. Under New York City law an owner cannot refuse an applicant because they pay with a housing voucher, and voucher tenancies are a normal part of a Bronx rent roll. We process those applications the same way as any other, including the inspections and paperwork that come with them.
Who handles the awkward phone calls?
We do — that is most of the job. Tenants get the office line, the text line and the portal, and requests come to us first. You hear about the things that genuinely need an owner's decision, not about a dripping tap at nine at night.
Will I still see what is happening with my money?
Yes. Rent is collected through the tenant portal, so there is a record of what came in and when, and owners get statements and documents in their own portal. Ask us anything about a line on a statement and we will explain where it came from.
Ready when you are
One conversation is enough to find out.
Tell us about the building and we will tell you what we would do with it. If you are a tenant rather than an owner, the tenant resources page is the right door.